Exchange & return
We offer a 14-day right of exchange for all orders placed on our website and in our stores. In addition, we grant a unique right of return of 14 days, as long as this is explicitly requested by you in the comment field in the last step of the order process.
We sell high-quality items in our wide assortment, which also require specially insured and expensive shipping. Many jewellery items and watches are specially produced on demand and a return is associated with high costs. We want to ensure that our items are absolutely flawless, unused and unworn for every customer. From our many years of experience in the watch and jewellery industry, we know that jewellery is often only bought for a specific occasion and then returned after the event. Our return and exchange guidelines are defined on this basis.
Questions about exchanges
Can I exchange the item I ordered?
You have a 14-day right of exchange for all orders placed on our website and in our stores. Please contact our customer service team, who will be happy to suggest alternatives. If there is no alternative, you can also exchange the product for a voucher at any time. This will make it easier for you to choose something new later.
Products for which an exchange is excluded:
Please note that the following items are excluded from the right of exchange:
- Wedding rings
- Smartwatches and activity trackers
- Items ordered specially for you
- Engraved items
- Watches on which the strap has been adjusted
Can I exchange an item purchased in the uhrenschmuck24.ch online shop at a CHRISTIAN store?
You can exchange an item purchased online in our stores. However, not all products are immediately available in our stores. Please contact our customer service team to ensure that the desired products are in stock for the exchange.
What happens if the exchanged item is more expensive than the original purchase?
If you wish to exchange a more expensive item, the original invoice will remain open and the difference will be charged on a new invoice.
What happens if the exchanged item is less expensive than the original purchase?
If you wish to change to a cheaper item, the original invoice remains open. The difference between the two products will be credited on a voucher, which is valid for 5 years.
Questions about returns
Do I have a right of return?
For all purchases at www.uhrenschmuck24.ch, CHRISTIAN AG grants a unique right of return totalling 14 days, as long as this is explicitly requested by you in the comment field in the last step of the order process.
If you are considering returning an item, it is essential that you make your request in advance in the comments field when you place your order. This will enable us to check your order and inform you if one of the items in your order cannot be returned, and together we can find a solution adapted to your situation. If the right of return is not explicitly requested in the comment field, you have a 14-day right of exchange.
Products for which a return is excluded:
Please note that the following items are excluded from the right of return:
- Wedding rings
- Smartwatches and activity trackers
- Items ordered specially for you
- Engraved items
- Watches on which the strap has been adjusted
Are returns free of charge?
Unfortunately, we do not offer a return label. The return costs are at your charge. We advise you to return your items by registered post (against signature) using Swiss Post.
What happens to my payment if I return an order?
In the case of payment by invoice or monthly instalments, the invoice or monthly instalments are cancelled. However, if you return only part of your order, the corresponding partial amount will be cancelled from your instalment payment, but the amount of each monthly payment remains unchanged. If you pay in advance, please provide us with your account details (IBAN) so that we can make the refund.
How long does a refund usually take?
Refunds are made within 14 days of receipt of the returned items, after verification of the items returned. As soon as we receive the returned items, you will receive a confirmation e-mail from us.
How will I receive a refund for returned items?
The form of refund depends on the method of payment. The refund will always be made to the bank account specified to CHRISTIAN AG for the refund. In case of payment via PayPal, Visa and Mastercard, we can easily refund the transaction. Please ensure that you have access to the specified bank account, as CHRISTIAN AG assumes no responsibility in this regard.
Can I return an item purchased from the uhrenschmuck24.ch online shop to a CHRISTIAN store or vice versa?
If the order was placed online, you can return the item to one of our stores in order to avoid return costs. For all purchases made in-store, it is necessary to return the item to the store where the purchase was made. Refunds are made via the original method of payment and must be made on site.
Questions about return shipment
What do I have to consider when returning a product?
Before returning the items, please notify our customer service department, who will check the item after receiving it. If the return is accepted and there are no signs of wear, defects or damage (to the product and packaging), the purchase price will be refunded to the original payment method used by you. Punctual shipping is enough to fulfil the 14-day deadline. The requirement is that you have only worn the items to try them on, as in a shop, that you have not removed any labels and that you return the items complete and undamaged. We also ask that you return the items to us in their original packaging.
Where should the items be sent to?
Return shipments with original invoice to the following address:
CHRISTIAN AG
RMA
Langstrasse 47
8004 Zurich
