Pandora Moments Sister Heart Charm

You will find details of the item's warranty on the relevant product page under additional information. We provide the official international manufacturer's warranty for branded watches and branded jewellery. This is at least 24 months. Individual brands or products sometimes have a significantly longer warranty. CHRISTIAN brand jewellery is guaranteed for 24 months.

A watch's warranty generally covers manufacturing and material defects, including the movement, hands, dial, crown and sometimes the case. However, it does not cover damage resulting from incorrect use, lack of care (see our maintenance tips), accidents or normal wear and tear (e.g. straps, batteries, etc.).

Yes, all the products we sell are original and 100% new. They are purchased directly from the respective manufacturer.

Information on water resistance is indicated for each watch in the product information. Here you can find the detailed meaning of the various specifications and the water activities you can do with your watch: www.uhrenschmuck24.ch/wasserdichtigkeit

18 carat gold contains 75% pure gold, which gives it an intense, warm yellow colour that radiates elegance. In comparison, 14 carat gold, with 58.5% pure gold, has a slightly lighter, more restrained yellow colour. In white gold, 14 carat appears brighter and more radiant, while 18 carat has a softer, subtle lustre. In rose gold, 14 carat stands out with a more intense shade of pink, while 18 carat is characterised by a softer, more restrained shade of red.

All CHRISTIAN diamond jewellery is sent with a certificate of authenticity indicating that our diamonds are natural and extracted from conflict-free sources.
CHRISTIAN gold jewellery and silver jewellery do not come with a certificate. The responsibility label (CGZ stamp) on the piece of jewellery is sufficient to indicate that it was produced by CHRISTIAN AG. The gold quality is indicated by the symbol 750 or 585. The silver quality is indicated by the symbol 925.

CHRISTIAN diamonds and gemstones are natural. They come from conflict-free sources and meet the strictest international standards.

You can indicate the size of your strap when ordering online. For all orders placed on our online shop and in our boutiques, the adjustment of the watch strap is free of charge. You can find more details here: www.uhrenschmuck24.ch/armbandservice

We recommend using a free ringsizer to determine the right size beforehand. If the ring still does not fit, we will be happy to check whether an exchange or customisation is possible. Please visit one of our stores or contact our customer service department by email (info@uhrenschmuck24.ch). Adjustments are made at an additional charge.

Yes, we do offer engraving. Engraving can be chosen during the order process for wedding rings and engraving bracelets. If you would like a watch or another item engraved, please contact us by email (info@uhrenschmuck24.ch) or via the contact form so that we can check your request.

Yes, you can tick the "Gift wrapping" option for each item in the shopping card and your products will be wrapped free of charge. If you have a fixed date by which you would like to receive your order, please indicate this in the order comments at the last stage of the checkout process.

You can find the locations of our stores here: www.uhrenschmuck24.ch/filialen

The following payment options are available:

• Invoice
• Interest free instalment payment
• Postcard
• Credit card (Visa, Mastercard und American Express)
• TWINT
• Prepayment (bank transfer)
• PayPal
• Pick-up at one of our stores and payment on site (cash, invoice, 0% instalment payment, debit card or Postcard and all major credit cards)

If you cancel an order that has already been paid for, the amount paid will be refunded to your account or credit card.

Unfortunately, we cannot change payment methods once an order has been confirmed.

Unfortunately, it is not possible to obtain a tax refund for online purchases. To claim a tax refund, you would need to place your order directly in one of our stores. We can then provide you with the necessary documents for the tax refund on-site. We would be pleased to welcome you to one of our stores: www.uhrenschmuck24.ch/filialen

You can choose to pay in monthly instalments at 0% interest for orders with a minimum value of CHF 100.- You can choose to pay over 3, 12 or 24 months. Please note that payment by monthly instalments over 24 months can only be selected for a minimum order value of CHF 1’500.-

In the following cases, payment by invoice/ instalments is not possible:

• Your main place of residence is not in Switzerland or Liechtenstein
• The delivery address does not match the billing address. This may also be the case for a delivery to a Packstation or company address.
• There are still outstanding amounts from a previous order.
• Your shopping cart is below a value of CHF 100.-
• Your shopping cart exceeds a value of CHF 5’000 for new customers (or CHF 10’000 for existing customers, please note that outstanding instalments or invoices from previous orders must be deducted from this limit). If you would like to order products above this amount on invoice or in instalments, please contact our customer service.
• You are not yet of legal age.
• We are required to check the credit rating of our customers. This check is carried out by us via an external information database in Switzerland. It is possible that the address has only existed for a short time (new building) or that you have only recently moved. You can consult the information concerning you via any credit institution.

We reserve the right not to accept the payment method "invoice/payment by instalments" for specific orders and to refer you to our other payment methods (e.g. payment by credit card, PayPal or prepayment) instead. We ask for your understanding for this security measure.

Yes, you can pay several instalments at the same time. It is important that the minimum amount is always paid.

By default, invoices are sent by e-mail by our payment partner. It is also possible to receive the invoice in paper form for a fee of CHF 4.25. Further information can be found directly on the invoice.

You have 20 days to pay the invoice/monthly instalments.

1. Place the item you want to order in the shopping cart.
2. Click on the shopping cart and then on the "Checkout" button.
3. Register or place the order as a guest.
4. Fill in the order form with the required details and select the payment method in the next step.
5. Now all you have to do is click on "Order now" and your order will be completed and you will receive your order confirmation by e-mail.

Please note that for security and data protection reasons, we are unable to accept orders by phone.

You can enter the voucher or discount code in the corresponding field in the shopping cart.

Unfortunately, we cannot accept orders by e-mail or telephone for security reasons..

You can see the availability of our items directly under the price when you are on the product page. This information is generally very accurate, but is subject to change on a daily basis.

You are welcome to place a non-binding order in our online shop and select "Pick up in store" as the shipping method so that you can view your item in advance. Please also indicate in the comments field that the item is for viewing so that our staff can prepare everything for your visit. As soon as your item is ready for viewing, you will be informed by e-mail.

Unfortunately, for logistical reasons, we can only process orders within Switzerland and Liechtenstein.

Yes, your order will always be sent to you by registered post for security reasons. If you are unable to accept the parcel on delivery, the postman will leave you a collection notice so that you can collect your parcel from the relevant post office.

For all our items, you will see a note below the price indicating the availability of the item. If your item is in stock, you will receive it within the next 1-2 working days. Otherwise, you will see the number of working days it will take to ship it to you.

As we only send our parcels by registered post, the postman will only deliver the parcel if you sign for it. If you are not at home, the postman will leave a collection notice, which you can use to collect your parcel from your local post office..

All our parcels are sent by recorded delivery. When your parcel is handed over to the Swiss Post Office, you will receive an email from us with confirmation of shipment and your shipment number (tracking number). With your tracking number, you can follow your parcel online at any time up until delivery.

You have a 14-day right of exchange for orders placed via our website or in our shops. You can find more information on exchanges and returns here: www.uhrenschmuck24.ch/umtausch-rueckgabe

You have a single right of return of 14 days only if you expressly request it in the “comments” field at the last stage of the order process. You can find more information on exchanges and returns here: www.uhrenschmuck24.ch/umtausch-rueckgabe

The following items are excluded from the right of return:

• Wedding rings
• Smartwatches and activity trackers
• SALE items
• Items ordered specially for you
• Engraved items
• Watches on which the strap has been adjusted

We will be happy to help you determine the right ring size and adjust the ring accordingly. To do so, please visit one of our stores or contact our customer service department by email (info@uhrenschmuck24.ch).

Please contact our customer service by e-mail info@uhrenschmuck24.ch or use our contact form so that we can find a suitable solution for you together.