Shopping at CHRISTIAN

How to order an item

1. Place the item you want to order in the shopping cart.
2. Click on the shopping cart and then on the "Checkout" button.
3. Log in with your customer account or register if you don't already have one. You can also place your order as a guest. However, we recommend that you register in order to benefit from all the after-sales services.
4. Fill in the order form with the required details and select the payment method in the next step.
5. Now all you have to do is click on "Order now" and your order will be completed and you will receive your order confirmation by email.

Payment methods

We have various payment methods available on our website. You will find more information about each payment method on this page. Once you have placed your order, we generally cannot change the payment method. On the order confirmation, you will also find the payment method you have chosen.

Credit check for payment by invoice and monthly instalments

If you choose to pay by invoice or instalment payment, we will carry out a credit check in the background while you are choosing the method of payment. Please note that for this reason, payment on invoice and payment by instalments are not available for deliveries to business addresses. It may be that your address is not yet known in the system and that we need to check your details. In this case, our customer service team will contact you. If the payment method is blocked due to a negative credit rating, please contact us.

Exchanges and returns

Not sure you will like the items you have ordered? Then ask for the right of return in the comment field in the last step of the order process. We sell some very expensive and special items in our wide assortment, which also require specially insured and expensive shipping. In addition, many jewellery items and watches are specially produced on demand and a return is associated with high costs. We also want to ensure that our items are absolutely flawless, unused and unworn for every customer. From our many years of experience in the watch and jewellery business, we know that jewellery is often bought for a specific occasion only to be returned after the event. If you let us know in the comments field that you are considering a return, you give us the opportunity to check the order and, if necessary, contact you to find a suitable solution for you if your order contains items that you cannot have delivered to your home without obligation. If the right of return is not explicitly requested in the comments field, you have a 14-day right of exchange. Some items such as wedding rings or engraved items are excluded from the exchange/return policy. Please note our non-binding online order service for viewing in one of our stores, which is explained below under Click & Collect.

Shipping & delivery

The estimated delivery time is always indicated next to the price of the item consulted, in the shopping cart and in the order confirmation. The indication of the delivery time is no guarantee. If we do not have the item in stock, the delivery time indicated is based on information from our suppliers. Even if we compare this information on a daily basis, there may still be discrepancies. This is beyond our control, as is a delay in delivery by the post office. If you order several items with different delivery times, we will deliver the entire order on the last delivery date of your order. If you would like a partial delivery, please contact our customer service department by telephone (044 241 64 41) or by email (info@uhrenschmuck24.ch).

Watch service

We will be happy to help you if you need a service or repair work on your watch. If a watchmaker is in the shop at the time, we can carry out the specialist work immediately. Otherwise, we will send your watch to our supplier for repair. Repair under warranty is the decision of the supplier.

Wristband service

When you place your order, you can specify the circumference of your wrist so that we can adjust the watch to your size. You can also have your new watch adjusted free of charge after purchase or when you collect it from one of our stores. For watches that you have not purchased from us, we charge a small service fee.

Jewellery service

In our goldsmith's workshop, we create unique pieces of jewellery and repair those that are dear to you. Each piece is created with meticulous precision and we use high-quality materials to ensure exceptional beauty and durability. We focus on providing a personalised experience for every customer, listening carefully to your needs and advising you every step of the way.