Privacy policy

CHRISTIAN AG, based at Bahnhofplatz 7, 8001 Zurich, acts as the operator of the website www.uhrenschmuck24.ch and the services provided on it. This means that we are responsible for collecting, processing and using your personal data in accordance with the applicable data protection regulations. Our deep trust in the security of your data is reflected in our serious approach to data protection. We implement extensive security measures to ensure the protection of your information. We comply with all legal requirements, including the Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (OFADP), the Telecommunications Act (TCA) and, where applicable, other applicable data protection provisions under Swiss or European law.
In order to give you transparency about the personal data we collect from you and the purpose for which we use it, you will find the relevant information below.

1. Visiting our website

When you visit our website, our servers temporarily record each access in a log file. These records include basic technical information that is automatically collected when a connection to a web server is established. We collect this data without any action on your part.

The information collected includes:

• The IP address of the device making the request
• The name of the owner of the IP address range, in most cases your internet service provider
• The date and time of access
• The website from which you accessed our site (referrer URL)
• Name and URL of the files accessed
• Status code of the server response, which gives information about the access, for example error messages
• The operating system of your device
• The browser you are using, including type, version and language
• The transmission protocol used, for example HTTP/1.1

This data is processed for the purpose of facilitating the use of our websites (connection establishment) and ensuring their smooth operation, guaranteeing system security and stability, facilitating the enhancement of our websites and for statistical purposes.

2. Creating a customer account

To place orders in the online shop, you can order as a guest or open a customer account. When registering for a customer account, we collect the following data:

• Title
• First name and surname
• Your postal address
• E-mail address
• Date of birth
• Password

The data is collected for the purpose of providing the customer with password-protected direct access to their basic data stored by us. The customer can view their completed and open orders or manage or change their personal data. The legal basis for processing the data for this purpose is the consent you have given.

The date of birth is collected for the following purpose: We use the date of birth to ensure that you are not a minor and also use it for security reasons to verify your identity if you contact us by telephone about an order, for example.

3. Purchasing in the online shop

To place orders in the online shop, you can either place your order as a guest or create a customer account. When registering for a customer account, you will be asked to provide the following information in accordance with Swiss data protection regulations:

• Title
• First name and surname
• Your postal address
• E-mail address
• Date of birth
• Telephone number
• Your password

This data is collected in order to guarantee you direct and protected access to your registered basic information. Your customer account allows you to consult your past and current orders and to manage and update your personal data. The purpose of collecting this data is to provide you with the above functions. The legal basis for processing your data for this purpose is based on your consent in accordance with the Data Protection Act.

4. Transmission of data to third parties

We only use your personal information in the following cases:

• If you give your express consent
• If there are legal obligations
• If it is necessary to enforce our rights, in particular in the case of contractual claims

In addition, we may share your data with third parties if this is necessary in the context of website use and contract processing. This includes the transport service provider for the dispatch of ordered goods and an external service provider who processes your support enquiry, such as in the case of repair enquiries from us to the brand. Our services are hosted on servers in Switzerland or the EEA to maintain functionality.

In some cases, such as purchases on account or payment by instalments, we may carry out a credit check to safeguard our interests. For this purpose, we transmit your relevant data to CembraPay AG, Bändliweg 20, 8048 Zurich, in order to calculate statistical probabilities for payment defaults. This assessment is based on recognised mathematical-statistical procedures, taking into account interests worthy of protection.

For payments by credit card or TWINT on the website, we work together with the payment service provider PostFinance AG. The credit card information is transmitted to your credit card issuer and acquirer. Please note the terms and conditions and privacy policy of your credit card issuer regarding the processing of your credit card information by third parties.

5. Transmission of data abroad

As part of the data processing described in this privacy policy, we reserve the right to transfer your personal information to external companies abroad. These companies are carefully selected service providers who are subject to the same strict data protection requirements as we are. If the level of data protection in a country does not correspond to the standard in Switzerland or the European Union, we contractually guarantee that the protection of your personal data corresponds to the high standards in Switzerland or the EU at all times.

6. Cookies

Our website benefits from the use of cookies in many ways to make your visit an uncomplicated, pleasant and meaningful experience. These small information files are automatically stored by your web browser on your computer's hard drive when you visit our website.

We use cookies skilfully to make functions such as the shopping basket available to you across several pages. They also enable us to temporarily store data entered in forms so that you do not have to re-enter it each time you visit a new subpage. This useful technology also makes it possible to recognise you as a registered user after you have registered on our website, without you having to log in again when you visit another subpage.

Most Internet browsers automatically accept cookies. However, you have the option of adjusting your browser settings either so that no cookies are stored on your computer or so that you are notified as soon as a new cookie is received. For individual instructions on configuring cookie settings in the most common browsers, please consult the following pages:

• Microsofts Windows Internet Explorer
• Mozilla Firefox
• Google Chrome for Desktop
• Google Chrome for Mobile
• Apple Safari for Desktop
• Apple Safari for Mobile

Restricting the use of cookies may mean that you cannot use all the functions of our website fully.

7. Tracking

In order to adapt our website to your needs and optimise it on an ongoing basis, we use so-called tracking links and tracking pixels. These are also used to control advertising measures on external platforms, for example in combination with Google Analytics. Tracking links and tracking pixels are used for :

Google Analytics web analysis tool for optimal design of our website: in order to design our website according to requirements and to continuously improve it, we use the Google Analytics web analysis service. Pseudonymised user profiles are created and small text files, known as "cookies", are stored on your computer. This information about your use of the website is transmitted to the servers of the service providers, where it is stored and evaluated by us.

In addition to the data already mentioned, the following information may be collected:

• Path followed by a visitor on the website
• Time spent on the site or subpage
• The subpage from which the visitor leaves the website
• Country of origin, region or city of access
• Device type, version, resolution and other details
• Returning or new visitor

This information is used to analyse website usage, create activity reports and provide other services in connection with market research and the needs-based design of the website. If we are legally obliged or if third parties process this data on our behalf, the information may also be passed on to third parties.

Google Analytics for data protection-compliant analysis:

The provider of Google Analytics is Google Inc., an Alphabet Inc. company based in the USA. In order to guarantee data protection standards, the IP address is shortened by activating IP anonymisation within the EU or other contracting states of the European Economic Area. The anonymised IP address is not linked to other Google data. In exceptional cases, the full IP address may be transferred to a Google server in the USA and anonymised there. We have entered into contractual agreements to ensure adequate data protection. The IP address is never linked to personal data.

Further information on the web analysis used can be found on the Google Analytics website. To prevent the processing of your data by this service, follow the instructions under this link.

Facebook pixel tracking in Switzerland: If you are logged into your Facebook account and visit our online shop, information is transmitted to Facebook in order to display targeted advertising. This is done in accordance with the following guidelines. You can deactivate this permission in your Facebook profile.

This website uses retargeting technology from Google Inc ("Google"). This technology is used to target visitors to our website who have already shown an interest in our shop and our products with personalised advertising based on their interests. The advertising material is displayed on the basis of a cookie-based analysis of previous user behaviour, but no personal data is stored. In the case of retargeting technology, a cookie is stored on your computer or mobile device in order to collect anonymised data about your interests and thus adapt the advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. As a result, you will be shown advertising that are highly likely to match your product and information interests. You can block the use of cookies for advertising preferences on a permanent basis by downloading and installing the browser plug-in available at the following link: myadcenter.google.com

Further information and data protection provisions relating to advertising and Google can be found here.

8. Note regarding the transfer of data to the USA

For the sake of completeness, we would like to point out to users resident or domiciled in Switzerland that surveillance measures are in place in the United States by American authorities. These measures generally allow the collection of all personal data of individuals whose information has been transferred from Switzerland to the USA. This data is collected without distinction, limitation or exception depending on the use made of it. There are no objective criteria limiting the US authorities' access to the data or restricting their subsequent use to specific and narrowly defined purposes that might justify such intervention. We would also like to point out that there is no legal possibility in the United States for the persons concerned in Switzerland to access the data concerning them, to correct incorrect information or to obtain the suppression of this data. At the same time, there is no effective legal protection against general access rights on the part of US authorities. This legal and practical situation aims to inform the persons concerned so that they can make an informed decision about consenting to the use of their data.

For users residing in an EU member state, we would like to point out that the European Union considers the data protection standards in the United States to be inadequate, partly due to the points described here. If we state in this privacy policy that data recipients (such as Google) are based in the USA, we ensure that our partners have appropriate safeguards in place to protect your data, either through contractual agreements with these companies or by confirming that these companies are certified under the EU-US Privacy Shield or the Swiss-US Privacy Shield.

9. Right of access, rectification, erasure and restriction of processing

In accordance with Swiss data protection regulations, you have the right to request information about the personal data that we store about you. You also have the right to have any inaccurate data corrected and to request the deletion of your personal information, provided that there are no statutory retention obligations or legal grounds justifying our data processing to the contrary. You can contact us regarding the above-mentioned concerns via the e-mail address datenschutz@uhrenschmuck24.ch. Please note that we may, at our discretion, request proof of identity in order to process your requests.

10. Data security

We take appropriate technical and organisational security precautions to protect the integrity of your personal data stored by us against manipulation, partial or complete loss and unauthorised access by third parties. We are constantly adapting our security measures to technological advances.

We recommend that you treat your access data confidentially and close the browser window as soon as you have finished communicating with us. This applies in particular if you share your computer with others.

The protection of your data within our company is a top priority for us. Both our employees and the service providers who work on our behalf have to maintain confidentiality and strictly comply with data protection regulations.

11. Data retention

We retain personal information only for as long as is necessary for the use of the collection and analysis services mentioned above and for further processing in our legitimate interests. We retain information from contracts for longer periods of time in order to comply with legal retention requirements arising from various accounting and tax regulations. According to these guidelines, business correspondence, concluded contracts and accounting documents must be kept for up to 10 years. If this data is no longer needed to process your orders, it is made inactive. This means that the information can only be used for accounting and tax purposes.

12. Right of complaint to a data protection supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority at any time.

Last modification: 07. August 2024